For over 15 years, PennComp has provided the experience and expertise that is essential to a successful network-computing environment. We support all major computer technology platforms (mainframe, mid-range, client/server and network environments) for projects of all types and sizes. We serve clients in the energy, communications, distribution, financial services, non-profit organizations, health care, information technology, manufacturing, and utilities industries.
As technology continually evolves, your business faces the challenge of providing effective systems support to deliver exceptional customer service. In today’s environment, the pressures to increase productivity, improve performance and control costs are even greater. Our Infrastructure Management solutions will fit your operations so you can meet these demands while also adapting to the ever changing needs of your organization and clients.
With the Rapid Response Service Agreement, our staff of technicians responds to your service needs in 4 hours or less. It is our way of keeping your technology frustrations down and your network up and operating smoothly. We work diligently to provide you with solid around-the-clock service that ensures optimum results and satisfaction; this is one of our core success metrics. We work hard to be an extension of your team.
A few of the tasks that will be completed as a part of a Strategic IT Plan are:
A project is defined by the Project Management Institute (PMI) as, "A temporary endeavor undertaken to create a unique work product, service, or result."
PennComp’s proven and time-tested methodologies are the foundation for our success. Our experience ensures that quality deliverables are prepared on time and within budget with potential risks mitigated for a successful project. PennComp understands the need for proactive, requirements-driven project management. This includes keeping our clients informed of all delivery issues and concerns with complete visibility into activities being performed.
The objective of project management is to provide a standard method and guideline to ensure that information technology projects are conducted in a disciplined, well managed, and consistent manner that promotes the delivery of quality products and results in projects that completed on time and within budget.
PennComp’s methodology is comprised of four major phases that address all phases of project management from inception to completion. In addition, it provides comprehensive guidelines for the effective management and administration of projects, while providing sufficient flexibility to meet the individual needs of our clients. The four major phases our methodology are:
Technology infrastructure is a vital part of all businesses. Because of its critical nature, it is imperative to monitor and maintain your systems to ensure your corporate data is protected. Our technicians provide maintenance and monitoring service to maximize the capabilities of your computers and your personnel. Each month, a predetermined number of hours are set aside to maintain your information structure. Service on a regular basis will allow for a more efficient workplace, reducing downtime. As a contract client our technicians will respond to any emergency with a rapid response, dependant on the agreement. Key features of a maintenance contract are:
Your site will be fully monitored from our central network operations center. This allows us to determine potential problems and solutions prior to the problem being noticed by the user.
PennComp will always provide you with the most qualified technicians and equipment available to keep your systems up and running to the maximum extent possible.
Every business and organization can experience a serious incident which can prevent it from continuing normal operations. This can happen any day and at any time. The potential causes are many and varied: roof leak, fire, computer malfunction, deletion via a grievous act, etc. The list is endless. The time to focus upon this key area is before a problem has occurred.
The information your company creates is one of its most valuable assets. Our Disaster Recovery Management Services assists you in designing, developing and implementing a plan to safeguard your data and technology solutions.
Many of our customers have determined that it is worth the extra spend to have the peace of mind that comes from knowing your critical systems and data are protected around the clock by strict, military-grade security environment. The data center occupies a stand alone, single tenant building for enhanced control and security. The facility employs multiple layers of physical and electronic security to provide the highest levels of deterrence and protection from unauthorized access and potential threats to your business. The comprehensive security environment consists of:
